Orders & Shipping

🔹 How long does shipping take?
Orders are typically processed within 1-3 business days and shipped out immediately after. Standard shipping takes 5-7 business days, while expedited shipping options are available at checkout.

🔹 Do you offer international shipping?
Yes! We currently ship worldwide. International shipping rates and delivery times vary based on location.

🔹 How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number so you can follow your package’s journey.

🔹 What if I need to change or cancel my order?
We process orders quickly, but if you need to make a change, please contact us within 24 hours of placing your order, and we’ll do our best to accommodate your request.

Product Details & Sizing

🔹 How do the hats fit?
Our hats are adjustable strapbacks, making them a perfect one-size-fits-all option. They have a relaxed, comfortable fit designed for both men and women.

🔹 What material are the hats made from?
Our hats are made from a premium cotton blend, offering breathability, durability, and all-day comfort.

🔹 Are the long-sleeve tees true to size?
Yes! Our long-sleeve tees are true to size with a relaxed fit. If you prefer a looser fit, we recommend sizing up. You can check our size chart on the product page for exact measurements.

🔹 What material are the long-sleeve tees made from?
They are made from a high-quality, lightweight cotton/poly blend that’s ultra-soft, breathable, and perfect for layering.

🔹 Are the jackets lightweight or heavy?
Our jackets are designed to be lightweight yet warm, making them perfect for layering or wearing alone in cooler weather.

🔹 Are the jackets water-resistant?
Yes! While not fully waterproof, our jackets are made with water-resistant materials, making them great for light rain and windy conditions.

Returns & Exchanges

🔹 What is your return policy?
We want you to love your purchase! We offer hassle-free returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and in their original condition.

🔹 How do I start a return or exchange?
Simply email our customer support team with your order number and the reason for your return, and we’ll guide you through the process.

🔹 Do you offer refunds?
Yes! If you’re not satisfied with your purchase, we’ll issue a full refund once we receive the returned item. Shipping costs are non-refundable.

Care Instructions

🔹 How should I wash my hat?
For best results, spot clean with mild soap and water. Do not machine wash or dry, as it can affect the shape and embroidery.

🔹 Can I machine wash the long-sleeve tee?
Yes! Wash it in cold water on a gentle cycle, and tumble dry on low heat or hang dry to maintain its softness.

🔹 How should I care for my jacket?
We recommend machine washing in cold water on a gentle cycle and air drying. Avoid bleach and high heat to preserve the fabric’s integrity.

General Questions

🔹 Are these products unisex?
Yes! All of our items are designed to be unisex, with versatile fits that work for everyone.

🔹 Do you offer bulk or custom orders?
Yes! If you’re interested in bulk orders or adding a custom logo for your team, brand, or event, please contact us for special pricing.

🔹 How can I contact customer support?
You can reach us at support@kingslen.com, and our team will be happy to assist you!